FAQ
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at: dreamlabsco@gmail.com
Q. How long will it take for my items to arrive?
A. It will usually take 2-10 business days for all orders to arrive. Shipping times vary based on customer location. If you are located in the UK or Europe the shipping time will likely be faster than outside of these regions.
Q. How long will it take to dispatch the order?
A. It will take usually up to 3 business days, while, in peak times, it may take up to 5 business days to dispatch.
Q. Do you ship worldwide?
A. Yes! But this may effect shipping costs. We offer free shipping to the UK only or orders over £35GBP.
Q. Where is your company located?
A. We're located in the UK!
Q. Where do you ship from?
A. We ship from the UK too!
Q. Which currency will I be charged in?
A. We process all orders in GBP. While the content of the cart is displayed in several currencies, you will checkout using GBP at the most current exchange rate. You can choose to change the location which will automatically change the currency to your local currency.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to dreamlabsco@gmail.com
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex. We also accept PayPal and Apple Pay.
Q. Is checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 items. If you have any issues with customs, please contact us and we'll do our best to help.
Q. How long will it take for my items to arrive?
A. It will usually take 2-10 business days for all orders to arrive. Shipping times vary based on customer location. If you are located in the UK or Europe the shipping time will likely be faster than outside of these regions.
Q. How long will it take to dispatch the order?
A. It will take usually up to 3 business days, while, in peak times, it may take up to 5 business days to dispatch.
Q. Do you ship worldwide?
A. Yes! But this may effect shipping costs. We offer free shipping to the UK only or orders over £35GBP.
Q. Where is your company located?
A. We're located in the UK!
Q. Where do you ship from?
A. We ship from the UK too!
Q. Which currency will I be charged in?
A. We process all orders in GBP. While the content of the cart is displayed in several currencies, you will checkout using GBP at the most current exchange rate. You can choose to change the location which will automatically change the currency to your local currency.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to dreamlabsco@gmail.com
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex. We also accept PayPal and Apple Pay.
Q. Is checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 items. If you have any issues with customs, please contact us and we'll do our best to help.